Made-to-Order Policy

All sales are final. Because every garment is custom-made to your specifications and measurements, made-to-order pieces are not eligible for refunds or returns.

Complimentary fit adjustments: If your garment doesn’t fit perfectly, we offer one free alteration within 14 days of delivery.

Defective items: If your garment arrives with a manufacturing defect, we will repair or replace it at no cost. Contact us within 7 days.

Exchanges

If you wish to exchange for a different size or color, please contact us within 14 days of delivery.

Customer pays return shipping: The customer is responsible for all return shipping costs for exchanges.

Condition: Items must be unworn, unwashed, with all tags attached and in original packaging.

Price difference: If a price difference exists, it will be settled before dispatch.

Fit Adjustment Process

1. Contact us — Email crystaflow@outlook.com within 14 days.

2. Receive instructions — We provide return instructions and an RMA number.

3. Ship your garment — Pack securely and ship to our atelier. Return shipping for adjustments is complimentary.

4. Perfect fit — Our tailors alter your piece and ship back within 5–7 business days.