1. Information We Collect

• Account details — name, email, phone number, and password when you create an account.
• Order information — shipping address, billing details, and order history.
• Bespoke measurements — body measurements and reference materials you share for made-to-order garments.
• Payment information — processed by our payment partners; we do not store full card numbers.
• Usage data — pages visited, device and browser information, collected anonymously.

2. How We Use Your Information

• To process and deliver your orders, including bespoke production
• To provide customer service and communicate about your orders
• To improve our products, website and services
• To send you updates and offers, only with your consent
• To comply with legal obligations

3. Data Sharing

We never sell your personal information. We share data only with trusted partners who help operate our services — such as payment processors, couriers, and hosting providers — under strict confidentiality obligations.

4. Cookies

We use cookies to remember your preferences, keep you signed in, and understand how the site is used. You can disable cookies in your browser at any time, though some features may not function correctly.

5. Your Rights

You may access, correct, or delete your personal information at any time. To exercise these rights, contact us at Crystaflow@outlook.com, or manage your details in My Account.

6. Data Security

We use industry-standard encryption (SSL/TLS) to protect data in transit, and restrict internal access to personal information to authorised personnel only.

7. Contact

Questions about this policy? Reach our privacy team at Crystaflow@outlook.com.